Frequently Asked Questions
Check our most frequently asked questions here, if you still need help then please contact us at Contact Us
The Paramedic Shop is an online store and does not have a retail outlet. Due to the current COVID restrictions our warehouse is closed to visitors, so we are unable to do customer order collections at this time.
We are more than happy to provide a quotation for you on any of our products. Simply contact us and provide your details including your ship to address and the number of items required. We will then send you a formal quotation.
At the Paramedic Shop we try to be as transparent as possible, that's why if the product is showing as available on our website we physically have it in stock. The current available stock number of on an item is shown on our product pages. Shipments usually go out same business day if ordered before 12:00pm Sydney time or next business day. Our goal is to get you your goods as quickly as possible.
Absolutely, we are always looking to expand our range to meet our customers needs. Simply contact us and let us know what you are after and we will do our best to source the product for you.
We accept a range of payment methods including
Direct Bank Credit
If you are a commercial customer and require an account please contact us and we can arrange this for you.
The Paramedic Shop is passionate about insuring our customers are completely satisfied with their purchases. If you change your mind about an item, you can exchange or receive a refund, provided that you have your invoice and the items are returned to us unused, in their original condition and packaging and with all labels intact. If you wish to return an item please visit our RETURNS CENTRE to arrange your return. Simply enter the email associated with your order and the order number (this can be found on your email order confirmation) to start the returns process.
Returns and exchanges are accepted on merchandise within 30 days of receipt of shipments. Requested exchange items are subject to availability. If you have a faulty or damaged item please include a copy of your postage receipt and if the goods are deemed faulty after review we will credit the cost of postage back to you. We recommend that you select a secure, traceable postage service for the package. Paramedic Shop does not take any responsibility for returns lost in transit.
Please securely pack and seal the return or exchange items, plus include your order or returns number (RMA) in an appropriate shipping envelope or box and send your return or exchange to:
c/- Fastrack 3PL
Unit 1 3 Slater Road
Ingleburn NSW 2565
The Paramedic Shop reserve the right to decline any return or exchange of goods should they not be returned in accordance with our returns policy and may request that you pay for the return shipment of the goods.
The Paramedic Shop is a 100% Australian owned and based store. We are an online only store and we do not have a retail outlet. Our warehouse is based in Ingleburn NSW and we currently don't accept collections from our warehouse due to the COVID-19 pandemic.
This all depends on what you order and where we are shipping it to. You will find a calculation of the shipping costs in the check out process before you complete your order. Costs are based on weight, shipping destination and the service selected. We ship from our warehouse in Ingleburn 2565, New South Wales, Australia.
This depends on the shipping service you chose and where you are located. We ship from Ingleburn NSW 2565 and for most shipments we use the AusPost's Parcel Post or Express Post services. For larger commercial shipments we also use StarTrack and Toll.
COVID-19 has signifiacntly impacted shipping of goods in Australia. For the latest imapcts please see COVID-19 AusPost Impact
AusPost Parcel Post w/ Tracking
Sending to NSW
Metro - 2-3 business days
Country - up to 5 business days
Metro - up to 3-6 business days, depending on destination points
Country - up to 3-8 business days, depending on destination points
AusPost Express Post w/ Tracking
AusPost Express Post covers 80% of Australian business addresses, private addresses and Post Office Boxes.
The service operates between all capital cities (except Darwin and in Perth CBD only) and some major regional centres. Outside metropolitan areas guaranteed service is to and from townships only.
If your item is for an address outside the AusPost Express Post network, AusPost will use the fastest possible transport links, but it won't be covered by AusPost's Next Day Guarantee.
We use AusPost for our international shipments and offer a range of shipping options. Shipment time depends on your location and the service chosen. For a shipping estimate please contact us and provide your ship to address.
Shipping in Australia
There are a lot of shipments everyday in Australia, that's why all our shipments within Australia have tracking and are shipped with AusPost. Your tracking details will be emailed to you in your shipping confirmation email and you can elect to have SMS &/or email notifications from AusPost. You can also track your shipment at the below link
We also use StarTrack and Toll for larger shipments and these can also be tracked online.
International shipments are sent via AusPost and we provide a Standard Service and an Express Service, which can be both tracked online at the AusPost tracking page.