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    Paramedic Shop is passionate about ensuring our customers are completely satisfied with their purchases. If you change your mind about an item, you can exchange or receive a refund, provided that you have your invoice and the items are returned to us unused, in their original condition and packaging and with all labels intact. 

    If you wish to return an item please visit our RETURNS CENTRE to arrange your return. Simply enter the email associated with your order and the order number (this can be found on your email order confirmation) to start the returns process. 

    Returns and exchanges are accepted on merchandise within 30 days of receipt of shipments. Requested exchange items are subject to availability. If you have a faulty or damaged item please include a copy of your postage receipt and if the goods are deemed faulty after review we will credit the cost of postage back to you.

    We recommend that you select a secure, traceable postage service for the package. Paramedic Shop does not take any responsibility for returns lost in transit.

    Return Address
    Please securely pack and seal the return or exchange items, plus include any returns number (RMA) in an appropriate shipping envelope or box and send your return or exchange to:

    Paramedic Shop c/- Fastrack 3PL
    Unit 9 (Warehouse 4)
    238 Berkeley Road
    Unanderra NSW 2526 

    Paramedic Shop reserve the right to reject any return or exchange of goods should they not be returned in accordance with our returns policy and may request that you pay for the shipment of the goods back.